Updated Holiday Return Policy for Looms and Accessories
Mirrix Looms products* ordered from November 27th to December 31st, 2023 can be returned within through January 15th, 2024 in original condition and packaging**. We will refund your full purchase price minus the original shipping price when your order has been received and processed. If the loom is not in original condition or packaging you are not entitled to a full refund.
Click here to see our regular return policy.
*Software, .PDF downloads, gift cards, yarn and books cannot be returned.
**Original condition means re-sellable condition. This means looms cannot have Bottom Spring Kits installed (as they are not removable) and there can be NO scratching, damage or discoloration to the loom, warp coils or clips. Accessories must also be in re-sellable condition. This means Extra Warping Bar Kits and No Warp-Ends Kits cannot have cut cord, cut heddles cannot be returned, project kits cannot be opened, etc.
Please return items to:
Mirrix Looms
185 E. Walnut St.
Room 131B
Sturgeon Bay, WI 54235
Please email customerservice@mirrixlooms.com and let us know that would like to make a return. Include your name, address and order number in the email.
For your protection, we encourage you to send your return with tracking via USPS, UPS or FedEx. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.
